General Terms & Conditions
STANDARD FREIGHT TERMS
F.O.B. Shipping Point. Freight is prepaid and allowed on single ground shipments with order value of $5,000 or more. Pathway Lighting determines method of shipment and uses most economical carrier. For shipments that are less than $5,000, actual freight charges will be invoiced. Please note that any premium services such as expedited shipping, lift gate requests, metro delivery, inside delivery, limited access delivery, driver detention fees, etc., typically carry an additional fee which will be passed on to the customer even if the order meets freight allowed minimum. Expedited freight requests are processed only with use of customer’s UPS or FedEx account number for shipment.
Payment terms are net 30 to established accounts. Credit application must be submitted for approval for all new accounts. Please allow 7-10 days for processing of application. To expedite rush orders for new accounts, we may request full or partial payment in advance. A service charge of 1-1/2% per month will be added to all overdue accounts.
REQUEST FOR REPLACEMENT MATERIAL/FIXTURES
All requests for replacement material and fixtures must be made via written purchase order and will be invoiced at current prices at time of order. Credit will be issued upon return of material from field. See last paragraph for more information.
All returns must have a written RGA and are subject to the following terms and conditions:
Return of Defective Merchandise: Returns of defective merchandise for replacement will be repaired or replaced at Pathway Lighting’s discretion. Defective merchandise returned for credit will be subject to inspection. If material is found to be defective due to neglect, alterations, abuse, or misuse, credit will not be issued. Merchandise can then be repaired & returned at an additional charge.
Return of Non-Defective Merchandise: Requests to return non-defective merchandise must be made within 60 days and returned in original factory-sealed Pathway cartons in saleable condition. Un-saleable or damaged merchandise will be credited at salvage value or less cost to repair. Pathway Lighting reserves the right to issue credit at prices prevailing at time of shipment, or time of return, whichever is lower, less the minimum restocking charges of 50%. Custom and made-to-order merchandise is not returnable. It is the customer’s responsibility to cover shipping costs to Pathway Lighting. Merchandise credit only, no cash refunds.
Return of Replacement Material: All requests for replacement parts must have a purchase order. Replacement parts are invoiced upon shipment, an RGA is issued for return and credit is issued when the non-functioning parts are returned and our evaluation shows that the returned parts exhibit a factory defect. If material is not returned for credit and the invoice remains unpaid, we will insist on payment. Credit will only be issued when parts are shown to have a factory defect. If material is found to be defective due to neglect, alterations, abuse, misuse, or incorrect installation, credit will not be issued. If this is the case, we will insist on payment for the replacement parts.
PRICES and TERMS ARE SUBJECT TO CHANGE WITHOUT NOTICE
Pathway Lighting Products, Inc., www.pathwaylighting.com, phone 800-342-0592 or 860-388-6881